Frequently Asked Questions (FAQ)
About Little Miss Diva
Q: What is Little Miss Diva all about?
A: Little Miss Diva is a whimsical dreamland inspired by our spirited daughter. We celebrate every child's imagination, confidence and flair for fun with a handpicked collection of princess accessories, dress up, playroom tents and teepees, and dreamy décor. Our mission is to nurture creativity and joy, and to make every day a little more magical.
Orders & Cancellations
Q: What happens after I place my order?
A: You'll receive an order confirmation email straight away. If you can't see it, please check your junk or spam folder. We dispatch orders within 1 to 5 business days (up to 7 during busy periods).
Q: Can I change or cancel my order?
A: Yes! Just email us at hello@littlemissdiva.com within 6 hours of placing your order, and we'll happily cancel it or change the size or variant for you. Once your order is being processed, we're unable to make changes.
Q: What if I entered the wrong address?
A: Please email us at hello@littlemissdiva.com straight away with "URGENT" in the subject line, and we'll do our best to update it before your order ships. If a parcel is returned to us because of an incorrect address, we can resend it, but additional shipping costs will apply.
Shipping
Q: Do you offer free shipping?
A: Yes! Shipping is free on every order, so a little magic arrives at your door at no extra cost.
Q: How long will delivery take?
A: Most orders arrive within after dispatch:
- Australia and New Zealand: 5 to 15 business days
- United Kingdom: 7 to 15 business days
- Europe: 7 to 17 business days
- USA and Canada: 8 to 18 business days
- Rest of the world: 8 to 21 business days
Once your order is dispatched, you'll receive a shipping confirmation email with your tracking number. Tracking can take 2 to 4 days to update. Need something by a special date? Get in touch before you order and we'll give you an honest estimate. Read our full Shipping Policy.
Q: Where do my packages ship from?
A: We're a small business working with trusted warehouse partners, including in Australia and overseas, so we can offer free shipping and great prices. This means some items may take a little longer to reach you, and orders with multiple items may arrive in separate parcels.
Q: How can I track my order?
A: Once your order ships, we'll email you a tracking number. You can track your order anytime on our tracking page.
Q: What if my parcel is marked as delivered but I can't find it?
A: Please check with neighbours, your letterbox and any safe places first, then contact us at hello@littlemissdiva.com. Once the courier confirms a parcel as delivered, we're unable to replace or refund it, but we'll help you follow up with the courier where we can.
Returns & Refunds
Q: What is your return policy?
A: You can return items within 30 days of receiving them. Items need to be unused, unworn. Please include your order number or proof of purchase.
Q: How do I start a return?
A: Email us at hello@littlemissdiva.com and we'll guide you through it. Please wait for our approval before sending anything back, as returns without a prior request can't be accepted.
Q: Do I have to pay for return shipping?
A: For change of mind returns, return shipping is at your cost, and a 5% admin fee is deducted from your refund. If your item arrives faulty, damaged or incorrect, we'll cover everything.
Q: How do refunds work?
A: Once your return arrives, we'll inspect it within 1 to 3 business days and let you know. If it's approved, your refund goes back to your original payment method, and it can take 5 to 10 business days to appear in your account.
Q: What if my item is faulty or damaged?
A: We're so sorry! Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, email us at hello@littlemissdiva.com with a photo, and we'll make it right as quickly as possible, at no cost to you.
Q: Can I exchange an item?
A: The easiest way is to return the original item using our returns process, then place a new order for the item you'd like.
Still have questions?
Q: Who can I contact?
A: We'd love to help! Email us at hello@littlemissdiva.com and we'll do our best to reply within 2 business days. For anything urgent, message us on Instagram at @lilmissdiva_store.
Thank you for being part of the Little Miss Diva family. We're dedicated to making every order as magical and easy as possible. ♡